SUMMARY
Experienced Technical Writer with extensive expertise in creating professional, clear, and easy-to-read content. Bridging 10+ years of creative and technical expertise with precision documentation. Proven expertise in enhancing documentation accuracy by 25% through effective collaboration with cross-functional teams, ensuring comprehensive content coverage. Demonstrates exceptional skills in utilising documentation tools such as Adobe InDesign and different kinds of CCMS, alongside a strong understanding of CAD drawings and engineering layouts. Fluent in English anda native Italian speaker. Member of the ISTC. I’m on the lookout for opportunities that will leverage my extensive skills in an innovative London-based company.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Tools & Technologies
Adobe Creative Suite, WordPress, Solidworks Composer, Microsoft Office 365, Jira, Technical Data Management Systems (TDMS, EDMS, IETB, IETM, CMS, CCMS), HTML, CSS, XML, Markdown, API, FrameMaker and Trados
Technical Expertise
Technical Writing, Technical Documentation, API Documentation, Project Management, Content Management, CAD/CAM machinery and drawings, H&S regulations, UI & UX Design, Graphic Design, AI Prompt Engineering
Additional Strengths
Thrives in diverse work environments and quickly learns new technologies and procedures. Excellent at organising tasks, and projects, and managing multiple priorities and Multilingual (English/Italian) skills.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Technolab – Technical Documentation Specialist | Technical Writer | Technical Editor | Designer
Remote
Mar 2024 – Present
- Developed manuals, guides, and instructional materials for machinery, software companies and the consumer market, adhering to Health & Safety regulations.
- Collaborated with engineers, designers, and subject matter experts to gather technical information and interpret technical drawings.
- Used 3D software and Adobe Illustrator to create detailed product views of machinery systems.
- Utilised companies’ proprietary Technical Data Management Systems to update technical data and layouts, ensuring high-quality design and editorial standards.
- Engaged with key stakeholders and subject matter experts to produce and review drafts, ensuring accuracy and clarity.
- Converted and edited documents with Microsoft Word, Adobe InDesign, and Acrobat Reader Pro.
- Managed multiple projects simultaneously, consistently meeting tight deadlines while maintaining attention to detail and quality standards.
- Streamlined the documentation process, improving project completion rates by 30% within 4 months of the new methodology being implemented through rigorous editing and adherence to quality metrics.
- Proficient in database management, proofreading, editing, and producing technical documentation for automation machinery, appliances, and house fixtures, improving user satisfaction and operational efficiency.
Outlier – GenAI Prompt Analyser
Remote
May 2024 – Present
- Reading English text in order to rank a series of responses that an AI model produced
- Writing and rewriting prompts and responses, which involves research and fact-checking
- Assessing the factuality and relevance of text produced by AI models
Shapes Design – Ecommerce Manager and Web Designer
Remote
Sep 2020 – Mar 2024
- Developed, managed and maintained e-commerce platforms applying UX/UI methodology.
- Proficient in data-driven analysis of campaign outcomes, enabling refinements to marketing strategies.
- Leveraged Artificial Intelligence (AI) across diverse daily activities, showcasing adaptability to cutting-edge technologies.
Consultant – Ecommerce Consultant – Product Designer – Web Designer – 3D Designer
Remote
Nov 2017 – Present
- Provided web design and e-commerce platform development services.
- Provided generative Artificial Intelligence (AI) and search engine evaluation services.
- Integrated emerging technologies such as RPA and AI solutions to streamline processes and operations.
St Matthew Academy – DT and Science Technician
London
Oct 2017 – Aug 2020
- Member of the Health and Safety Committee, conducting annual health and safety checks in the academy.
Paul Cocksedge Studio – Product Designer
London
Jul 2017 – Oct 2020
- Organising the workflow, creating and filing spreadsheets, equipment and material inventories
- Cutting polystyrene with CNC foam cutting, cutting acrylic with laser cutting
- Use of technical and workshop skills, such as moulding, carpentry, welding and spray painting
Souvenir Scenic Studios – Product Designer
London
Mar 2017 – Jun 2017
- Quoting proposals with costs and delivery times for projects by new clients, including presentation of fabrication ideas using production technologies and skills of the equipment and staff available.
- Created technical drawings of site installations, windows, and set scenery elements.
- Provided assembly instructions and inventories for production.
- Quoted proposals with costs and delivery times for projects.
- Evaluated designer drawings for production.
Elemental Design – Product Designer
London
Jan 2017 – Mar 2017
- Translated concept ideas and drawings into technical drawings of windows and site installations.
- Advised on project feasibility regarding manufacture and costing.
- Created 3D models of display and exhibition items.
- Generated technical drawings with assembly instructions for workshop workers.
- Produced CAD/CAM files for CNC machining.
Studio Waldemeyer – Product Designer
London
Oct 2016 – Jan 2017
- Actively contributed from ideation to production to client projects.
- Participated in the development of a helmet for Jay Kay of the Jamiroquai band.
- Designed parametric design sculpture for a client installation.
- Created systems for hanging rings to the ceiling and allowing movement for a concept project.
- Utilized 3D printing, laser cutting, CNC milling, and soldering processes.
Goosebumps Lab – Product Designer
London
Dec 2013 – Oct 2015
- Managed a bespoke 3D design lab, developing products and services using 3D printing technology.
- Produced 3D printed products for the consumer market.
- Ran FDM 3D printers in-house, performed maintenance, and replaced faulty parts.
- Sold services on the worldwide platform 3DHubs.com.
- Managed business cash flow, developed business plans, and cash flow forecasts.
- Use of 3D graphic software for checking and editing client projects. Making CAD/CAM files for 3D printing.
- Development of 3D printed products for the consumer market. All stages are in-house, from ideation to sales.
Mica Gallery – Product Designer Consultant
London
Mar 2014 – Aug 2014
- Converted gallery owner’s Islamic pattern sketches into digital versions.
- Developed concept products inspired by Islamic patterns.
- Provided CAD drawings, 3D models, and photorealistic visualizations.
- Showcased the collection at the 100 % Design exhibition.
- Converted the gallery owner’s Islamic pattern sketches into digital versions.
- From the Islamic patterns, developed sixteen concept products with a total of ninety-six different versions. Provided CAD drawings, 3D models and photorealistic visualisations for products and interiors.
- The company showcased the collection at the 100 % Design exhibition, during the London Design Festival.
Summary
Experienced Technical Writer with extensive expertise in creating professional, clear, and easy-to-read content. Bridging 10+ years of creative and technical expertise with precision documentation. Proven expertise in enhancing documentation accuracy by 25% through effective collaboration with cross-functional teams, ensuring comprehensive content coverage. Demonstrates exceptional skills in utilising documentation tools such as Adobe InDesign and different kinds of CCMS, alongside a strong understanding of CAD drawings and engineering layouts. Fluent in English and a native Italian speaker. Member of the ISTC. I’m on the lookout for opportunities that will leverage my extensive skills in an innovative London-based company.
Skills & Expertise
Tools & Technologies
Adobe Creative Suite, WordPress, Solidworks Composer, Microsoft Office 365, Jira, Technical Data Management Systems (TDMS, EDMS, IETB, IETM, CMS, CCMS), HTML, CSS, XML, Markdown, API, FrameMaker and Trados
Technical Expertise
Technical Writing, Technical Documentation, API Documentation, Project Management, Content Management, CAD/CAM machinery and drawings, H&S regulations, UI & UX Design, Graphic Design, AI Prompt Engineering
Additional Strengths
Thrives in diverse work environments and quickly learns new technologies and procedures. Excellent at organising tasks, and projects, and managing multiple priorities and Multilingual (English/Italian) skills.
Professional Experience
Technical Documentation Specialist | Technolab
Remote | Mar 2024 – Present
- Developed manuals, guides, and instructional materials for machinery, software companies and the consumer market, adhering to Health & Safety regulations.
- Collaborated with engineers, designers, and subject matter experts to gather technical information and interpret technical drawings.
- Used 3D software and Adobe Illustrator to create detailed product views of machinery systems.
- Utilised companies’ proprietary Technical Data Management Systems to update technical data and layouts, ensuring high-quality design and editorial standards.
- Engaged with key stakeholders and subject matter experts to produce and review drafts, ensuring accuracy and clarity.
- Converted and edited documents with Microsoft Word, Adobe InDesign, and Acrobat Reader Pro.
- Managed multiple projects simultaneously, consistently meeting tight deadlines while maintaining attention to detail and quality standards.
- Streamlined the documentation process, improving project completion rates by 30% within 4 months of the new methodology being implemented through rigorous editing and adherence to quality metrics.
- Proficient in database management, proofreading, editing, and producing technical documentation for automation machinery, appliances, and house fixtures, improving user satisfaction and operational efficiency.
GenAI Prompt Analyser | Outlier
Remote | May 2024 – Present
- Reading English text in order to rank a series of responses that an AI model produced
- Writing and rewriting prompts and responses, which involves research and fact-checking
- Assessing the factuality and relevance of text produced by AI models
Ecommerce Manager and Web Designer | Shapes Design
Remote | Sep 2020 – Mar 2024
- Developed, managed and maintained e-commerce platforms applying UX/UI methodology.
- Proficient in data-driven analysis of campaign outcomes, enabling refinements to marketing strategies.
- Leveraged Artificial Intelligence (AI) across diverse daily activities, showcasing adaptability to cutting-edge technologies.
Ecommerce Consultant | Product Designer | Web Designer | Consultant
Remote | Nov 2017 – Present
- Provided web design and e-commerce platform development services.
- Provided generative Artificial Intelligence (AI) and search engine evaluation services.
- Integrated emerging technologies such as RPA and AI solutions to streamline processes and operations.
DT and Science Technician | St Matthew Academy
London | Oct 2017 – Aug 2020
- Member of the Health and Safety Committee, conducting annual health and safety checks in the academy.
Product Designer | Paul Cocksedge Studio
London | Jul 2017 – Oct 2020
- Organising the workflow, creating and filing spreadsheets, equipment and material inventories
- Cutting polystyrene with CNC foam cutting, cutting acrylic with laser cutting
- Use of technical and workshop skills, such as moulding, carpentry, welding and spray painting
Product Designer | Souvenir Scenic Studios
London | Mar 2017 – Jun 2017
- Quoting proposals with costs and delivery times for projects by new clients, including presentation of fabrication ideas using production technologies and skills of the equipment and staff available.
- Created technical drawings of site installations, windows, and set scenery elements.
- Provided assembly instructions and inventories for production.
- Evaluated designer drawings for production.
Product Designer | Elemental Design
London | Jan 2017 – Mar 2017
- Translated concept ideas and drawings into technical drawings of windows and site installations.
- Advised on project feasibility regarding manufacture and costing.
- Created 3D models of display and exhibition items.
- Generated technical drawings with assembly instructions for workshop workers.
- Produced CAD/CAM files for CNC machining.
Product Designer | Studio Waldemeyer
London | Oct 2016 – Jan 2017
- Actively contributed from ideation to production to client projects.
- Participated in the development of a helmet for Jay Kay of the Jamiroquai band.
- Designed parametric design sculpture for a client installation.
- Utilized 3D printing, laser cutting, CNC milling, and soldering processes.
Product Designer | Goosebumps Lab
London | Dec 2013 – Oct 2015
- Managed a bespoke 3D design lab, developing products and services using 3D printing technology.
- Produced 3D printed products for the consumer market.
- Managed business cash flow, developed business plans, and cash flow forecasts.
- Use of 3D graphic software for checking and editing client projects. Making CAD/CAM files for 3D printing.
Product Designer Consultant | Mica Gallery
London | Mar 2014 – Aug 2014
- Converted gallery owner’s Islamic pattern sketches into digital versions.
- Developed concept products inspired by Islamic patterns.
- Provided CAD drawings, 3D models, and photorealistic visualizations.
- Showcased the collection at the 100 % Design exhibition.