Summary
Experienced professional blending 10 years of expertise as a Technical Writer, Designer, and Project Manager. Adept at translating complex requirements into clear technical documentation and impactful design solutions. Demonstrated success contributing to projects for top-tier clients (Fendi, Harrods), meeting deadlines, and upholding quality and safety standards while working within project teams. Key skills include: Technical Documentation, Design Implementation, Project Coordination, Cross-Functional Collaboration, Adaptability, Organization, Attention to Detail.
Skills & Expertise
Tools & Technologies
Adobe Creative Suite, WordPress, Smart Media Creator (CCMS), SolidWorks Composer, MadCap Flare, Figma, Microsoft Office 365, Jira, Technical Data Management Systems (TDMS, EDMS, IETB, IETM, CMS, CCMS), HTML, CSS, XML, Markdown, API, FrameMaker and Trados
Technical Expertise
Technical Writing, Technical Documentation, API Documentation, Project Management, Content Management, CAD/CAM machinery and drawings, H&S regulations, EU Machinery Directive 2006/42/EC, ISO 7010, STE (Simplified Technical English), UI & UX Design, Graphic Design, AI Prompt Engineering
Additional Strengths
Thrives in diverse work environments and quickly learns new technologies and procedures. Excellent at organising tasks, and projects, and managing multiple priorities and Multilingual (English/Italian) skills.
Professional Experience
Technical Documentation Specialist | Technolab
Remote | Mar 2024 – Present
- Created technical documentation and operating manuals for complex industrial machinery (Clients: Stevanato, Simec, DWS Systems, Falmec).
- Developed SOPs and spare parts lists in compliance with EU Machinery Directive 2006/42/EC.
- Collaborated with engineering teams to ensure technical accuracy and user-friendliness.
- Used Smart Media Creator (CCMS) for efficient content management and multi-channel publishing.
- Created technical illustrations, graphics, and exploded views with SolidWorks Composer.
- Coordinated translations and versions for international clients.
- Supported marketing content, product descriptions, and technical presentations.
GenAI Content Analyst & QA | Outlier
Remote | May 2024 – December 2025
- Analyzed AI-generated content for accuracy and quality according to strict guidelines.
- Developed evaluation frameworks for assessing content performance and quality assurance.
- Optimized content for technical applications and user manuals.
Ecommerce Manager and Web Designer | Shapes Design
Remote | Sep 2020 – Mar 2024
- End-to-end product development and e-commerce operations management.
- Created technical product specifications, assembly instructions, and marketing content.
- Developed processes for technical sales and customer communication.
- Data analysis to optimize product performance and UX.
- Implemented improvements that increased conversion rates by 25%.
Ecommerce Consultant | Product Designer | Web Designer | Consultant
Remote | Nov 2017 – Present
- Provided web design and e-commerce platform development services.
- Provided generative Artificial Intelligence (AI) and search engine evaluation services.
- Integrated emerging technologies such as RPA and AI solutions to streamline processes and operations.
DT and Science Technician | St Matthew Academy
London | Oct 2017 – Aug 2020
- Managed technical equipment and conducted safety inspections.
- Created instructional materials for non-technical users.
- Trained staff on technical procedures and equipment usage.
- Member of the Health and Safety Committee, conducting annual health and safety checks in the academy.
Product Designer | Various Studios
London | Jun 2011 – Aug 2017
Including: Paul Cocksedge Studio, Studio Waldemeyer, Souvenir Scenic Studios, Elemental Design, Goosebumps Lab, Mica Gallery
- Contributed to design projects for high-profile clients including Fendi and Harrods.
- Created technical specifications and user manuals for product developments.
- Extensive CAD drawings and 3D modeling for product design, CAD/CAM machinery, and 3D printing.
- Collaborated with engineers and manufacturers for technical implementation of design concepts.
Education
BA (Hons) Industrial Design
European Institute of Design (IED), Milan | 2007 – 2010
Certifications & Training
- Google Technical Writing 1 & 2 – Google Developers (2025)
- SolidWorks Composer – Certification (2024)
- McKinsey Forward Program – McKinsey & Company (2025)
- Google UX Design Certificate – Google/Coursera (in progress)
- UiPath Automation Developer – Certification (in progress)
- German B1 – Intensive course active, target B2 (2026)
Languages
- English – C2 (native-level; 10 years in London)
- Italian – Native
- German – B1 (intensive course, target B2)